Welcome to COFE Cloud
Features overview
We blend innovative solutions with a sprinkle of lightheartedness, delivering a seamless experience for customers and owners alike, while unlocking new digital avenues for growth and customer retention.
Our main goal? To keep your customers coming back for more, increase engagement, and turn your café into an app-driven machine - all with a touch of fun and zest!
Fullfillment types
Pickup
Our pickup fulfillment experience provides a seamless, efficient, and customizable experience for our customers.
Geo-fencing: We use geo-fencing technology to notify baristas when a customer is approaching the coffee shop.
Management: Our coffee shop partners have access to a queue management dashboard that enables them to manage the volume of orders and ensure that they meet the expected SLAs.
Sticker Printing: Our POS also can print stickers with the customer's name and drink type, allowing for an even smoother pickup experience.
Curbside
Our curbside fulfillment feature offers customers a convenient way to order and pick up their coffee without having to leave their car.
Tracking and Navigation: Our app offers customers the ability to track their order and see the navigation to the coffee shop on the order detail screen.
Barista Notification: Once the customer arrives at the coffee shop, the barista receives a notification that the customer is waiting outside.
No Drive-Through Required: With our curbside fulfillment feature, coffee shops do not need to have a physical drive-through, reducing the cost of infrastructure and maintenance.
10MinsDelivery
Our 10 Mins delivery feature provides a fast and convenient delivery option for customers who are short on time. By using your own delivery drivers in specific highdemand zones and utilizing geo-fencing technology, we are able to deliver coffee quickly and efficiently while maintaining quality and freshness.
Delivery
We've got you covered! Our platform integrates with a vast network of local logistics companies, ensuring seamless delivery options for your brand. By partnering with these reliable providers, we help you meet your customers' expectations while expanding your café's reach and accessibility.
Rewards program
Stamp Card
Points
Tiers
Drinks' subscription
Our drink subscription feature, complete with an autorenewal option, keeps customers coming back for their favorite beverages. This hassle-free system encourages repeat orders, boosting retention rates and creating a loyal customer base that drives consistent revenue for your café.
Re-Order Rate
Retention
Gift cards
Unlock the joy of giving & receiving with COFE Cloud Gift Card feature – a seamless and delightful way to share the love of coffee with friends and family.
Purchase: With just a few taps on the COFE Cloud app, you can easily purchase personalized gift cards for your loved ones. Choose from a variety of stylish designs and denominations, ensuring the perfect gift for any occasion..
Redeem: Recipients can savor their favorite brews hassle-free by redeeming their COFE Cloud Gift Cards at any participating cafe. Whether it's a morning pick-me-up or an afternoon treat, the COFE Cloud Gift Card adds a touch of convenience to the coffee experience.
Share: Spread the joy of coffee by sharing the love with friends and family. With COFE Cloud, your users allows can send gift cards directly through the app, making it a seamless and instant way to brighten someone's day. It's the perfect gesture for birthdays, holidays, or just to say "thanks."
Scan & pay with mPOS
POS Integrations
Our platform is designed to easily integrate with your existing POS and CRM systems, minimizing disruptions and allowing for a seamless transition. With our intuitive interface and dedicated support, we'll help you connect these essential tools to create a unified and efficient café management experience.
COFE KiosK
Streamlined Self-Service for Today's Cafe Experience
Intuitive Ordering: User-friendly interface for customers to easily place their orders and customize them to their preferences.
Faster Service: Reduce wait times and improve service efficiency, catering to the on-the-go customer.
Increased Accuracy: Minimize order errors, ensuring a smooth and satisfying customer experience. Enhanced
Customer Autonomy: Empower customers to take control of their café experience with a convenient, selfservice option.
Modernize Your Café: Stay ahead of the curve by integrating cutting-edge technology that caters to evolving customer expectations.
Payments
All Gateways
Our platform is pre-integrated with a wide range of local and international payment gateways, ensuring smooth and secure transactions for your customers. This compatibility allows you to conveniently accept various payment methods and currencies, catering to both domestic and international clientele with ease.
Scan & Pay and Earn Rewards
Our app streamlines the offline payment process, enabling baristas to simply scan a customer's QR code within the app. This action not only allows customers to collect reward points without any hassle but also automatically deducts the payment amount from the customer's saved credit card in their profile, ensuring a smooth and secure in-store experience while fostering customer loyalty and engagement.
Wallet
Our versatile in-app wallet consolidates all types of transactions, offering customers a single, easy-to-use solution. The wallet seamlessly manages top-up credits, cashback rewards, and gift card balances, simplifying the payment process and providing a convenient way for customers to keep track of their various credits, all in one place.
Voice ordering
Voice Recognition
Our platform is pre-integrated with a wide range of local and international payment gateways, ensuring smooth and secure transactions for your customers. This compatibility allows you to conveniently accept various payment methods and currencies, catering to both domestic and international clientele with ease.
COFE QR
Dine in QR
Elevate your customers' dining experience with our seamless QR code ordering and payment system
Effortless Ordering: Customers simply scan the QR code at their table, which opens the menu on the app (if installed) or a dedicated webpage or Apple App clip.
Table ID Integration: Orders are placed with the table ID, streamlining the process for both customers and staff.
Convenient Online Payments: Customers can pay online, ensuring a smooth and contactless transaction.
Reward Beans: By using this feature, customers can earn and avail of reward beans, enhancing their loyalty and engagement.
Order Via Link
Expand your café's reach and simplify the ordering process for customers on social media.
Shareable Ordering Links: Cafés can share a unique link on social networks, enabling customers to place orders even without the app.
Easy Access: Customers simply click the link to access your café's menu and ordering system in a user-friendly format.
Streamlined Ordering: This feature simplifies the ordering process, making it easy for customers to enjoy your offerings through their preferred social platform
Increased Customer Reach: Sharing the link on social media helps you connect with a broader audience, driving new customer acquisition and engagement.
Sustainability
Blockchain enabled environmental sustainability with NFT certificates under Go Green Initiative.
With this innovative feature integrated into COFE Cloud, Brands can now offer its customers the unique opportunity to
donate their rewards points towards environmental sustainability each time they place an order.
Brands can offer its customers the opportunity towards the cause with a token of appreciation for their contribution, users will receive a special NFT certificate, symbolizing their commitment to a greener future.
This initiative not only promotes conscious consumption but also seamlessly blends blockchain technology into the customer experience, paving the way for a more sustainable and tech-forward community within the Brand's Essence
Introducing Customer Grouping:
Streamline Enterprise Experience
Elevate your enterprise customers' journey with our innovative Customer Grouping feature. Designed to simplify and enhance the onboarding process, this feature allows for instant customer integration into your service ecosystem with just a quick QR scan via our mobile Point of Sale (mPOS) system.
Here's how it works: A barista authenticates the enterprise customer, captures an image of their identification card, and scans the customer's unique QR code. In one seamless action, the customer is added to the relevant group, unlocking automatic enterprise discounts for all their future transactions.
With Customer Grouping, we're not just simplifying transactions; we're transforming them into a bespoke experience that recognizes and rewards your enterprise customers from their very first scan. Enjoy hassle-free onboarding and make every customer feel like a VIP, ensuring loyalty and satisfaction that keeps them coming back.
